Frequently asked questions
Where is the clinic located?
Our new clinic is at Level 1, Unit 12 / 2A Gladstone St Newtown NSW
The entrance is on the Wilford St side of the building (not on Gladstone St) near Young Henry’s Brewery.
To enter the clinic, look for the mailboxes and the sign that says “commercial suites 11-15”, open the door and come up to level 1 in the lift. Exit the lift, turn left and go straight to the end.
Please note the building is a residential apartment block (not a shopfront) and we are on level 1 which is commercial spaces. If you arrive before 8am or after 5pm you will need to buzz unit 12 and we will let you up.
Now that you have made it, please relax in the waiting room and help yourself to a cup of tea from the kitchenette. Your physio will come out to meet you.
Here is a video on how to find our entrance.
If you’re having trouble finding us, please call (02) 9191 1507
DO I NEED A REFERRAL?
You do not need a referral to see a pelvic floor physiotherapist and can book an appointment directly. However, if you do have a referral from your GP, obstetrician, gynaecologist or other specialist, please send it through first or bring it with you.
We accept GP Management Plan Medicare referrals. Please note that you will need to cover the full appointment cost upfront. After your appointment, you will receive an invoice with your plan details, which you can upload to your MyGov or Medicare app to receive your rebate.
For NDIS, Workcover or Australian Defence Force referrals, please contact reception.
how do i claim my private health fund?
We will process private health fund rebates on the spot, just bring your card or have it on yoru phone. The amount that your health fund will cover will depend on your level of insurance, please check with your individual health fund for more details.You do not need a referral to see a pelvic health physiotherapist and can book an appointment directly. However, if you do have a referral from your GP, obstetrician, gynaecologist or other specialist, please bring it with you.
what are the consultation fees?
Please see our fees page.
CAN I BRING MY BABY oR PARTNER TO MY APPOINTMENT?
Babies, little ones, and partners are always welcome to come along. Our clinic is also pram and breastfeeding friendly.
Many women who experience painful sex ask if their partner is able to join them at their appointment. Having your partner present is a way for you both to develop a deeper understanding of the possible causes and treatment, and how to approach management of conditions such as vaginismus as a journey together.
For birth preparation sessions during pregnancy, it is valuable to have you and your birthing partner together in the session to ask any questions you may both have, and to learn and practice techniques such as perineal massage together.
If you would like the support of your partner during your appointment, or feel they too could benefit from being there, they are always welcome to join.
What should i expect during my first appointment?
We understand an initial appointment can be daunting, so have dedicated a detailed blog post on what to expect during your first appointment. If you would like more information, you can find the blog here.
For any other questions, please reach out on (02) 9191 1507.
